Privacy Policy

1. Introduction

This Privacy Policy describes how Cozi · Custom Cabinets & Design ("Cozi", "we", "our", or "us"), operating at cozicabinet.com, collects, uses, and protects your personal information.

This policy applies to website inquiries, project review submissions, partner inquiries, WhatsApp communications, email communications and related project files voluntarily provided to COZI.

2. Data We Collect

We collect the following types of information:

• Personal identification: name, email address, phone number, WhatsApp number
• Project information: business role, country, city, project type, room list, budget range, property details, material direction and design preferences
• File uploads: floor plans, inspiration images, measurements (when voluntarily provided)
• Technical data: IP address, browser type, device information, cookies
• Communication records: inquiry forms, email correspondence, call notes

3. How We Use Your Data

We use your information to:

• Process your inquiries, qualify your role and market, and prepare project or partner follow-up
• Communicate with you about your projects
• Deliver project review, design support, cabinetry supply, production, delivery or agreed installation-support services
• Send newsletters and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your data based on: (a) your consent when you submit forms or subscribe to newsletters; (b) contractual necessity to fulfill service agreements; (c) legitimate business interests in marketing and service improvement; (d) legal obligations for record-keeping and compliance.

This policy complies with GDPR (for EU residents) and CCPA (for California residents).

5. Data Storage

Your data may be stored in secure website, email, form, analytics, document-management and communication systems used by COZI and its service providers. We use access controls and reasonable security measures to protect inquiry records, project files and partner communication records.

6. Third-Party Services

We use the following third-party services:

• Email, form and notification providers — for sending inquiry notifications and replies
• Website analytics and advertising measurement tools — for website analytics and campaign performance
• Calendly — for scheduling consultations
• WhatsApp / Meta tools — for click-to-WhatsApp communication and advertising measurement
• Cloud storage or document tools — for project files that you voluntarily provide

Each service has its own privacy policy. We recommend reviewing their policies for details on how they handle data.

7. Cookies

We use cookies for:

• Essential cookies: session management, security
• Analytics cookies: website usage and performance measurement
• Marketing cookies: advertising measurement, including Meta Pixel where applicable

You can manage or disable cookies through your browser settings. See our Cookie Policy for more details.

8. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Request data portability
• Opt-out of marketing communications
• Withdraw consent at any time

To exercise these rights, contact us at hello@cozicabinet.com

9. Data Retention

We retain inquiry data for 3 years for business records and lead tracking. Newsletter subscriptions are retained until you unsubscribe. Project files are retained for the duration of the project plus 1 year for support purposes.

10. Contact for Data Requests

For any privacy-related questions, data access requests, or to exercise your rights, contact us at: hello@cozicabinet.com

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.