How It Works
From first inquiry to final installation — a structured workflow built to reduce handoff mistakes, specification errors, and cross-border delivery uncertainty.
Every stage has a confirmation step. Every confirmation step exists to lower the risk of the next one.
Cross-border projects fail at the handoffs.
Our process is designed so that every handoff — design to drawings, drawings to factory, factory to freight, freight to installer — happens with confirmation in writing, not assumption.
Fewer handoff risks
Design, drawings, factory, packaging, and export are coordinated under one roof — not handed across vendors.
Design lock before production
Production never starts on assumptions. Specs and drawings are confirmed in writing before tooling.
Quote based on confirmed scope
No guesswork pricing. COZI reviewed quote packages are prepared after layout, materials, and service model are confirmed.
100% pre-assembly testing
Every cabinet is fully assembled and QC-checked in our Guangdong factory before being packed for export.
Delivery with documentation
Packing list, shipment documents, QC records and a clear handover so local teams understand what arrives and who is responsible.
From inquiry to installation in six confirmed stages.
The same backbone applies to every Cozi engagement — whether you start with a single render or a whole-home cabinetry package.
Initial Project Review
Share role, market, city, project type, floor plan, site photos, room list and contact details.
Information Check
COZI checks missing information, material direction, service boundary and the correct next step.
Design Lock
Cabinet specs, materials, hardware, drawings, and revision scope are confirmed before production pricing.
COZI Reviewed Quote
Reviewed quotation prepared after drawings, materials, production scope, and service boundary are checked.
Production & QC
100% pre-assembly testing in our Guangdong factory before packing.
Delivery / Installation Path
Malaysia and Thailand can include installation support; other markets are normally supply-only or local-partner installation.
What you provide. What you receive. What we do.
Every review step is designed to lower the chance of wrong scope, unclear materials, unstable pricing or production surprises.
Initial Fit Check
Information Check
Scope Direction
Technical Review
Technical Confirmation
Quote / Partner Handover
A delivery process built to survive the border.
Cross-border cabinetry doesn’t fail in the factory. It fails in the gaps between design, production, packaging, and installation. Each step below exists to close one of those gaps.
Initial Estimate & COZI Review
Design / Scope Requirement Form
Design Lock & Reviewed Quote
100% Pre-Assembly Test
Export Packaging & Shipment
Delivery & After-Sales Support
What you actually receive at key stages.
A flat list of what you walk away with — so you can plan internal reviews, approvals, and on-site coordination with confidence.
- Quote No. and Project No.
- Information completeness and missing information checklist
- Recommended next step: sample, partner, quote or design-lock route
- Signed Design Lock / Scope Lock document
- Confirmed drawings, room list and cabinet scope
- Confirmed materials & finish board
- Production-ready cabinet drawings
- Full Bill of Materials (BOM)
- COZI Reviewed Quote after Design Lock
- Photo documentation of pre-assembly QC
- Packing list & customs documentation
- Tracking number with shipment ETA
- Installation reference or local-partner handover notes
- Remote support via email + WhatsApp where applicable
- Defined spare-parts / claim process per agreement
Install support is available where the site and scope fit.
COZI can discuss installation support for Malaysia and selected Thailand projects after reviewing city, site access, measurement responsibility, delivery timing and project scope. Other countries are normally handled as supply-only or local-partner installation markets.
Design coordination
Drawing, material and scope review with clear confirmation before production.
Production & shipment
Pre-assembly testing, export packaging, packing list and shipment coordination handled by COZI.
Local installation coordination
Malaysia and Thailand install support is evaluated by city, site conditions and project size.
Completion sign-off
Installation and after-sales responsibility are confirmed in the project terms before work starts.
Clear responsibility
COZI defines which parts are handled by factory, freight, local installer and client before commitment.
Reduced project risk
Built for dealers, designers and contractors who need predictable handover instead of unclear promises.
How we usually work, by market.
Same factory. Same QC. Different collaboration models — matched to how each market actually runs cross-border projects.
Compliance-first discussion before any cabinet sourcing
Start with product category, state / province, broker or compliance advisor status, and documentation requirements. Do not treat this as a casual bulk export market.
Cabinetry supply with installation support where suitable
Installation support is discussed after city, site access, scope and local coordination are reviewed. Malaysia is the core market; Thailand is selective by city and project.
Supply-only path for builders and cabinet makers
Focus on metric drawings, packing clarity, installation manual and local installer responsibility. Compliance and biosecurity documents must be checked before orders.
Designer-led B2B and documentation-first review
Start with traceability, low-emission material thinking, packaging, timber rules and local installation responsibility before discussing bulk supply.
Let’s plan your project step by step.
Send us your floor plan, inspiration images, target market, and rough room list. We’ll come back with a recommended starting scope, a planning reference, and a clear next step — no obligation.